Flexibility Point of Customer Relationship Management System based on User Perspective
نویسندگان
چکیده
منابع مشابه
Flexibility Point of Customer Relationship Management System based on User Perspective
Software is an essential asset of an organization in organizing business process. Thus, demand for software gradually increase from day-to-day. However, due to the complex structure of a software and tedious software design has cause delays in making it to be available in market. Consequently it increases the needs for customizing software from existing system. Under those circumstances, softwa...
متن کاملCustomer Relationship Management: Implementation Process Perspective
Customer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they adopted CRM as a core business strategy and invested heavily. CRM, an integration of information technology and relatio...
متن کاملCustomer Relationship Management: Implementation Process Perspective
Customer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today’s competitive era, they adopted CRM as a core business strategy and invested heavily. CRM, an integration of information technology and relatio...
متن کاملCustomer Relationship Management (CRM) System
What is a Customer Relationship Management (CRM) system? Not only is there little agreement on what it really stands for, there is even less agreement on what constitutes a CRM system, how it should be used, the potential of profitability gain, the impact on customer loyalty, the costs involved, the personnel needed, and the training needed for the CRM personnel. CRM system characteristics are ...
متن کاملCustomer Relationship Management based on Increasing Customer Satisfaction
Customer satisfaction describes the interaction between corporate behavior and customer behavior, its theoretical research began in the 1990s, after 10 years of research, and the theory has been greatly developed. At the same time, because of the development of CRM theory, research about customer satisfaction has also obtained more and more attention. In this paper, we firstly emphasis the main...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Computer Applications
سال: 2013
ISSN: 0975-8887
DOI: 10.5120/11499-7211